Why is my routine paused or not running?
Routines pause when you run out of AI credits or your plan changes from the Growth plan. Add credits or move to the Growth plan, then turn each routine's switch back on in Business Center, under Routines. A run that finds nothing new posts Nothing new and uses no credits.
A paused routine shows a badge such as Paused: out of credits in Business Center, under Routines, and doesn’t run on its schedule.
You ran out of AI credits
When a run can’t start because your AI credits are used up, every routine pauses. The Routines tab shows Routines paused: out of credits, and you get a notification. The routines stay saved.
- Add credits. Select
Add creditson the Routines tab, or see How do I top up AI credits? - Turn your routines back on. Open
Business Centerfrom the rail, selectRoutines, and turn on the switch beside each routine you want running.
Your plan changed from the Growth plan
Routines are on the Growth plan. When your account moves to another plan, every routine pauses and shows Paused: needs Growth. The Routines tab shows Routines are on the Growth plan, and Run now and the switches are greyed out. Your routines stay saved. After you move back to the Growth plan, turn each routine’s switch back on. See How do I change my plan?
You turned it off
A routine whose switch is off doesn’t run on its schedule. Turn the switch back on in the list.
The run found nothing new
A run whose check finds nothing new stops before Vai starts, uses no AI credits, and adds “Nothing new since” and the time of the last check to the routine’s chat. To have Vai run every time, open the routine, select Edit, and choose Always run under Run when there is. An Always run routine uses credits on every run.
The run failed
A run that fails is tried once more on its own. If it fails again, its report shows Failed, you get a notification, and the schedule carries on. Select Retry on the report to try again.
The last run was still going
If a run comes due while the routine’s last run is still going, it’s skipped and shows Skipped under Run history. The next scheduled run goes ahead as usual.
You’re in a team workspace
Routines run in your own workspace only. In someone else’s workspace, the Routines tab shows Routines are in your own workspace. Switch to your own with the Working in chip in the top bar.
Still stuck?
Open Help at the bottom of the rail and select Contact us. For how routines work, see What are routines?