How do I cancel my subscription?

Canceling moves your account to the Free plan at the end of the term you paid for. Your account and your work stay.

Before you start

Only the workspace owner can cancel. If you’re on a trial, see What happens when my free trial ends? instead.

Cancel your subscription

1. Open Billing. Open Account settings (the gear on the rail), then Billing. On a phone, open the menu, then Settings, then Billing.
2. Select Cancel plan. On Plans & credits, select Cancel plan. The Change your plan window opens.
3. Choose the Free plan. Select the Free plan. The message reads “Switching to the Free plan cancels your subscription. You’ll lose Hub access, Concierge, Notetaker, and certain Vai actions at the end of this billing period ({date}).”
4. Confirm. Select Downgrade. If you have team members, a dialog lists who is suspended and when. Confirm to finish.

Your plan card then shows Ends {date} instead of Renews {date}.

What happens when the term ends

• Your Hubs lock. You and your guests can’t open them until you’re back on the Core plan or the Growth plan.
• Team members are suspended. They keep their own accounts, Hubs, and permissions. When you’re back on the Core plan or the Growth plan, open Account settings, then Team, and select Bring them back.
• Your plan’s AI credits end. Top-up credits keep their own expiry. You get the Free plan’s monthly AI credits.
• Free plan limits apply to files and to how long you can restore deleted work. See What is included in each plan?.

Changed your mind?

Before the term ends, select Compare plans, choose your current plan and credit option, and select Keep current plan. The message reads “This cancels your scheduled change.” Nothing is charged.

If something goes wrong

If Cancel plan isn’t there, you’re on the Free plan already, you’re on a trial, or you’re in someone else’s workspace. During a trial, Cancel plan is replaced by the bonus badge.

To keep your records first, see How do I download a Visualist membership invoice?.