How do I choose what Vai can do without asking?

Last verified 12 November 2026
Read time 3 min
Plans All plans
The short version

Open Vai, select Settings, and choose an option under Approvals. Allow all actions lets Vai make changes without asking. Do not send without approval makes Vai ask before high-impact actions, such as sending email, deleting, or sharing. Available on every plan.

Approvals is your choice of what Vai can do without asking you first. It applies to the Vai chats you start, on Vai’s page and beside any screen.

Choose your approval setting

  1. Open Vai settings. Open Vai from the rail, then select Settings.
  2. Choose an approval option. Under Approvals, choose an option. Visualist saves your choice at once.
OptionWhat Vai does
Allow all actionsMakes changes you ask for without asking first. This is the default
Do not send without approvalAsks before each high-impact action, and makes other changes without asking

What counts as high impact

With Do not send without approval, Vai asks before it:

  • sends, replies to, or forwards an email, or changes or cancels a scheduled email
  • deletes something, such as an email, a draft, a file, a folder, a comment, or items on a floor plan
  • moves files between places
  • shares or stops sharing a Hub, a folder, or a file, or creates a share link
  • invites or removes people, or changes their access
  • restores an earlier version of a file
  • emails a Concierge to a client

What Vai always asks about

Whatever you choose, Vai asks before it invites people to a Hub or a folder, adds a person to People, sends an invoice, changes invoice reminders, voids an invoice, records a payment, or creates, changes, or publishes a website.

How Vai asks

In the chat, Vai shows what it wants to do. A High impact label marks the riskier actions. Select Approve action to go ahead, or Deny to stop it.

Background Vai and WhatsApp

If something goes wrong

  • Your choice doesn’t save. The Approvals menu is greyed out while it saves. If the page shows an error instead, reload it and choose again.
  • Your response to an approval doesn’t go through. You see “We couldn’t save your response. Please try again.” Select Approve action or Deny again.
Good to know

Approvals controls what Vai does on your behalf. Who can see or edit a Hub is set by each person’s role in that Hub. See What can each role do?

To see what Vai can do once you’ve chosen, read What can Vai do for my studio?

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