What happens when my free trial ends?
With a card on file, your paid plan starts when the trial ends and you get its full monthly AI credits. Without a card, your account moves to the Free plan: you aren't charged, your Hubs lock, and Concierge, Notetaker, and certain Vai actions stop. Your plan card shows the date.
Your plan card in Billing shows Trial ends {date}. What happens on that date depends on whether you’ve added a card.
With a card on file
Your paid plan starts and your card is charged for it. Your plan’s full monthly AI credits begin. Your Hubs, team, and work carry on as they were.
If you start paying before the trial ends instead, you get an early-start bonus and keep your unused trial credits. See How does the free trial work, and how do I get the early-start bonus?.
Without a card
You aren’t charged. Your account moves to the Free plan, and your plan card warns you beforehand: “No payment method on file. You’ll move to the Free plan on {date}.”
On the Free plan:
- Your Hubs lock. You and your guests can’t open them until you’re on the Core plan or the Growth plan.
- Concierge, Notetaker, and certain Vai actions stop.
- Team members you invited are suspended.
- Your trial AI credits end, and you get the Free plan’s monthly AI credits.
- Free plan limits apply to files and to how long you can restore deleted work. See What is included in each plan?.
Your account and your work stay.
Keep your paid plan
To keep your Hubs and tools, subscribe before the trial ends. Open Account settings, then Billing, and select Subscribe now or Subscribe and get bonus credits.
To subscribe after the trial has ended, select Compare plans, choose the Core plan or the Growth plan, and confirm. See How do I change my plan?.
If something goes wrong
If your card is declined when the trial ends, update your card from Payment method. See What happens if my payment fails?.
You get one free trial per account. After it ends, you can’t start another, but you can subscribe at any time.