Which plan do I need?

Vai chat is on every plan. Chats for a Hub need Hubs, which are on the Core plan and the Growth plan.

Does chatting with Vai use AI credits?

Yes. Each request uses AI credits. The amount depends on the work. See How do credits work?

Can my team members see my chats?

No. Your chats are yours. In a team workspace, Vai lists only the chats you started in that workspace.

Why can't I find a chat?

Check the workspace. Vai lists the chats from the workspace you're in, so switch workspace to see chats you started elsewhere. You can also use Search Vai chats.

Why can't I send a message?

You've run out of AI credits, or in a team workspace you've reached the limit the workspace owner set for you. Top up, or ask the workspace owner.

Can I talk to Vai outside Visualist?

Yes, on WhatsApp. See How do I talk to Vai on WhatsApp?

How do I start a chat with Vai?

Last verified 12 November 2026

Read time 3 min

Plans All plans

The short version

Select Talk to Vai at the top of any screen to open Vai beside your work, or open Vai from the rail for its full page. Start a chat for your whole business, or one for a single Hub. Chats are on every plan and use AI credits.

You can talk to Vai beside any screen, on Vai’s own page, or on WhatsApp. A chat can be about your whole business or about one Hub.

Open Vai beside your work

Open Vai beside your work. Select Talk to Vai at the top of the screen. Inside a Hub, the chat is for that Hub.
Dock it if you like. Vai opens in a floating window. Select Dock Vai on the right to keep it beside the page, or Move Vai to a floating window to float it again. Select Close Vai to close it.

Open Vai’s page

Or open Vai’s page. Open Vai from the rail. The Chat tab lists your chats under Hubs and Chats.
Start a chat. Select New chat for a chat about your whole business, or select a Hub under Hubs to start or continue a chat about that Hub.
Ask Vai. Type what you need and send it.

On Vai’s page you can also use Search Vai chats to find an earlier chat, and Show archived Hubs to see chats for archived Hubs. For ideas of what to ask, see What can Vai do for my studio? and How do I ask Vai about a client?

Chats for your business or for one Hub

Chats are about your whole business. Vai can work across all your Hubs, files, and email.
Hub chats start inside one Hub. Vai works from that Hub first. See What can Vai see and read?

Rename, move, or delete a chat

On Vai’s page, point at a chat and select Chat options. Then choose Rename, Move to, or Delete.

Chats in a team workspace

Your chats belong to you, and team members don’t see them. Vai lists the chats you started in the workspace you’re in. Switch workspace to see the chats you started in another one.

If something goes wrong

You can’t send a message. You’ve run out of AI credits, or in a team workspace you’ve reached the limit the workspace owner set for you. See How do I top up AI credits?
A chat is missing. Check which workspace you’re in, then use Search Vai chats.
A Hub shows a lock. Point at it to see “This Hub is locked as payment is pending”. See What happens if my payment fails?

Good to know

Vai follows your skills in every chat. To teach Vai a way of working, see How do I add or create skills for Vai?

Each request uses AI credits. To see how many you have, open Vai and select Usage, or read How do credits work?

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