When does my plan change after a payment fails?

Your plan and access depend on your subscription status. A failed payment can enter recovery. If the subscription later ends and no active paid plan remains, Visualist moves the account to Free and paid features become unavailable.

How do I fix a failed payment?

Open Account, go to Billing, and open Payment method, then select Check and update payment method. Follow the billing flow to resolve the payment.

What happens if my payment fails?

Last verified 14 October 2026

Read time 2 min

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The short version

If a payment fails, open Account > Billing > Payment method > Check and update payment method. If your account moves to Free, paid features become unavailable.

Plans are billed monthly. If a charge does not go through, billing can enter recovery while the subscription is resolved.

What happens when a charge fails

Your plan and access depend on your subscription status. Billing can enter a recovery state after the failed charge. If the subscription later ends and no active paid plan remains, Visualist moves the account to Free and paid features become unavailable.

How to fix it

Open Billing. Open Account and go to Billing.
Update the payment method. Open Payment method, select Check and update payment method, and follow the billing flow to resolve the payment.

Good to know

If you no longer want to keep paying, you can step down to a lower plan instead of leaving a payment unpaid. See How do I change my plan? or How do I cancel my subscription?.

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