Privacy Policy
This Privacy Policy describes how Visualist Technologies Ltd (“Visualist,” “we," “us,” or “our”) handles personal information that we collect through our website (https://www.visualistapp.com) and services (together with the website, the “Services”). The Services are designed to help our customers manage their businesses.
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on our website and/or other Services.
About Our Privacy Policy
This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Services. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
Visualist does not knowingly collect or solicit Personal Information from anyone under the age of 18 or knowingly allow such persons to register. If you are under 18, please do not attempt to register for the Services or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 18 may provide any personal information to Visualist or on the Website. In the event that we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact our support team.
What Information Do We Collect?
Personal Information You Provide: We collect the following Personal Information when you create an account or communicate with us:
We collect personal information relating to you as described below:
Account Information: When you create an account with us, we collect information associated with your account, including your name, contact information, account credentials, payment card information, and transaction history (collectively, “Account Information”).
User Content: When you use our Services, we collect Personal Information that is included in the input, file uploads, or feedback that you provide to our Services (“Content”).
Communication Information: If you communicate with us, we collect your name, contact information, and the contents of any messages you send (collectively, “Communication Information”).
Social Media Information: We have pages on social media sites like Instagram, Facebook, Medium, X, YouTube, and LinkedIn. When you interact with our social media pages, we collect Personal Information that you choose to provide to us, such as your contact details (collectively, “Social Media Information”). In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity.
Other Information You Provide: We collect other information that you may provide to us, such as when you participate in our events or surveys, or provide us with information to establish your age or identity (collectively, “Other Information You Provide”).
Personal Information We Receive Automatically From Your Use of the Services: When you visit, use, or interact with the Services, we receive the following information (“Technical Information”):
Log Data: When you use our services, your browser or device automatically sends us information. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, how you interact with our Services, the name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.
Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
Cookies and Similar Technologies: We use cookies and similar technologies to operate and administer our Services and improve your experience. For details about our use of cookies, please see our Cookies Policy below.
Technical Diagnostics Data: We collect your diagnostic data via crash reports, system logs, and performance metrics in order to find and fix problems, identify and mitigate threats, and improve your experience.
How Do We Use Personal Information?
We may use Personal Information for the following purposes:
To provide and maintain our Services;
To improve and develop our Services and new features, and conduct research;
To communicate with you, including to send you information or marketing about our Services and events;
To communicate with you, including to send you information or marketing about our Services and events;
To prevent fraud, criminal activity, or misuses of our Services, and to protect the security of our systems and Services; and
To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, us, our affiliates, or any third party.
Sharing Information
We may share your Personal Information for various purposes, including to provide and improve our services, comply with legal obligations, and protect our legal rights. Some third parties require this Personal Information in a personally identifiable format as necessary to fulfil their service.
Analytics: We send Personal Information to data processors often in aggregate format to help us monitor usage and improve our experience and service.
Personalized Marketing: We send personal information to automation tools that help us send you relevant and timely marketing communication.
Protection of Visualist and Others: We may release Personal Information when we believe in good faith that release is necessary to comply with that law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Visualist, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With Your Consent: Except as set out above, you will be notified when your Personal Information may be shared with third parties and will be able to prevent the sharing of this information.
Security
Your account is protected by a third party account or a password, depending on your selection, for your privacy and security. You need to prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
The Website may contain links to other sites. We are not responsible for the privacy policies and/or practices of other sites. When following a link to another site, either from our website or one of our emails, you should read that site’s privacy policy.
Cookies Policy
We use cookies to help improve your experience of the Service. This cookies policy is part of Visualist's Privacy Policy and covers the use of cookies between your device and our site. If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from https://www.visualistapp.com, with the understanding that we may be unable to provide you with some of your desired content and services.
What is a Cookie?
A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself. Cookies are used to enable certain features (eg, logging in), to track site usage (eg, analytics), to store your user settings (eg, time zone, notification preferences), and to personalize your content (eg, advertising, language). Cookies set by the website you are visiting are normally referred to as “first party cookies,” and typically only track your activity on that particular site. Cookies set by other sites and companies (ie, third parties) are called “third party cookies,” and can be used to track you on other websites that use the same third-party service.
How You Can Control Or Opt Out
If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie. If you browse websites from multiple devices, you may need to update your settings on each individual device. Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.
Retention
We will retain your Personal Information for only as long as we need in order to provide our Service to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Information will depend on a number of factors, such as:
Our purpose for processing the information (such as whether we need to retain the information to provide our Services);
The amount, nature, and sensitivity of the information;
The potential risk of harm from unauthorized use or disclosure of the information; and
Any legal requirements that we are subject to.
Right to Erasure
You may have a right to request that we delete the Personal Information we hold about you at any time, and we will take reasonable steps to delete your Personal Information from our current records. If you ask us to delete your Personal Information, we will let you know how the deletion affects your use of the Website or Services. There may be exceptions to this right for specific legal reasons which, if applicable, we will set out for you in response to your request.
To request deletion of personal information please contact info@visualistapp.com.
Unsubscribe: If you do not wish to receive email or other mail from us, contact our support team or, if applicable, unsubscribe by clicking the unsubscribe button at the bottom of an email. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Service, and you are responsible for reviewing such legal notices for changes.
Questions or Concerns
If you have any questions or concerns regarding our privacy policies, please contact our team at: info@visualistapp.com. We will make every effort to resolve your concerns.
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