How much do team members cost?

A team member is someone who works in your workspace, using your plan and your AI credits. Clients and collaborators you invite to a Hub are guests, and they’re free. Seat prices are in What is included in each plan?.

What team members cost

• The Core plan: each member is a paid seat, billed monthly. The invite shows the price, for example $5 a month per seat.
• The Growth plan: unlimited members, with no seat charge. Your plan card shows Included in the Growth plan, no seat charge.
• The Free plan: no team members.

On the Core plan, your plan card in Billing shows your seats, for example Team seats × 2, with what you pay each month.

Invite a team member

1. Open Team. Open Account settings (the gear on the rail), then Team.
2. Invite a member. Select Invite member, enter their email, choose the Hubs they can open, and set a Monthly AI credit limit if you want one. Select Review invite.
3. Pay or send. On the Core plan, select Continue to payment and complete checkout. The invite reads “You’ll pay for the seat first. The invite goes out once it’s paid.” On the Growth plan, select Send invite.

How seats are billed

• You pay before the invite goes out. At checkout you pay for the rest of the current month. After that, the seat is added to your monthly bill.
• Seats are always billed monthly. On quarterly or annual billing, they’re on a separate monthly invoice, without the billing-period discount. See How do monthly, quarterly, and annual billing periods work?.
• Removing a member takes their seat off your next bill. The current month isn’t refunded.

When your plan changes

• Growth plan to Core plan: each member becomes a paid seat, billed from the day the Core plan starts. A dialog lists them before you confirm, with Choose who to remove.
• To the Free plan: members are suspended when the Free plan starts. Their own accounts and work stay. When you’re back on the Core plan or the Growth plan, open Team and select Bring them back.

If something goes wrong

• A seat payment fails. Your members are suspended. They see they can’t open your workspace until their seats are paid, and they keep their Hubs and permissions. Update your card from Payment method, then open Team and select Bring them back. See What happens if my payment fails?.
• You don’t see Invite member. You’re on the Free plan or you aren’t the workspace owner.
• You see Couldn't send the invite. Check the email address and try again.