What happens when I run out of AI credits?

When your balance reaches zero, AI work pauses. The AI credits counter in the top bar shows Out of credits, and the AI credits section in Billing shows “You’re out of credits.”

What pauses

• Vai chat. You can still type, but when you send, you see “Sorry, you are out of credits.” with a Top up button.
• The image tools in the design editor, such as Remove background and Eraser. Hovering over one shows that you’re out of credits.
• Your Concierge. Clients who open it see “This Concierge is currently unavailable. Please contact {your first name}.”

Your work, Hubs, files, messages, and everything that doesn’t use AI keep working.

Get AI credits back

• Top up now. Open Account settings, then Billing, and under Top up credits select Add credits. See How do I top up AI credits?.
• Move up a credit option. You get the higher option’s full monthly AI credits at once, and it costs less per credit than topping up. See How do I choose or change my AI credit option?.
• Wait for your plan’s AI credits to renew. Billing shows “Plan credits reset on {date}.”

Before you run out

When you’re running low, the AI credits counter shows “You’re running low on credits” and Billing shows how many you have left, with options to top up or upgrade. To see what used your AI credits, open Vai, then the Usage tab.

If you’re a team member

In someone else’s workspace, you see that you’ve reached your limit or that the workspace is out of AI credits. Ask the owner to add AI credits or raise your limit. Select Back to your workspace to keep working with your own AI credits. See How do AI credits work for team members?.

For what each action costs, see How many AI credits does each action use?.