What does my client see when they pay an invoice?

Every invoice you send has a pay link. Your client opens it from your email, or from a link you share, and pays in their browser. They don’t need an account.

What’s on the pay page

• The invoice. Your business details, the items, and the totals, the same as the PDF.
• What’s due now. The amount due, when it’s due, and, on a payment plan, which payment it is and how much is left in total.
• How to pay. A button such as Pay $500 by card. On a payment plan, a second button lets them pay the full amount at once.
• Your contact. Your email, after Questions?

When your client pays

1. Your client selects the pay button and pays on Stripe’s secure checkout.
2. They come back to the pay page, which shows Payment received while Stripe applies the payment.
3. The page thanks them by name, and your business emails them a receipt.

On a payment plan, the page then shows the Next payment, when it’s due, and the date of the next reminder. Your client can pay early from the same link.

What your client never sees

Your client doesn’t see Visualist’s or Stripe’s fees, your notes about where an item came from, or anything else in your account. See What fees does Visualist charge on client payments, and when are payouts?

If something goes wrong

• This invoice link isn't available. The link is wrong or incomplete. Open the invoice in Visualist and select Copy pay link to send it again.
• Checkout was canceled. You haven't been charged. Your client left Stripe’s checkout before paying. They can pay from the same page.
• This invoice is closed or “canceled this invoice”. The invoice was voided or closed, so nothing is due.

To see who has paid, see How do I send reminders, record a payment, or void an invoice?