Everything tagged Billing
7 articles across the Help Center.
How do credits work? Credits power Vai actions like the Magic tools, drafting emails, creating designs, Concierge, and chat. Each plan includes a monthly allowance that resets every cycle, and you can see what you have used under Vai, Usage. Billing and plans
How do I change my plan? Open Account, go to Billing > Plans & credits, and select Compare plans. Upgrades apply immediately after you review the checkout charge and renewal date; downgrades apply at the next billing period. Billing and plans
How does hub pricing work? Core includes 1 active Hub and Growth includes 6. Each additional active Hub costs $12 per month; archiving or deleting a Hub releases its slot, and restoring one may require checkout when your allowance is full. Billing and plans
What happens if my payment fails? If a payment fails, open Account > Billing > Payment method > Check and update payment method. If your account moves to Free, paid features become unavailable. Billing and plans
How do I cancel my subscription? Open Account, go to Billing → Plans & credits, and select Cancel plan. Your paid features stay active until the end of the current period, then your account moves to the Free plan. Billing and plans
How do I top up credits? If you run low mid-cycle, open Account settings, go to Billing, and buy a top-up pack. A top-up adds credits without changing your plan. Billing and plans
How do I download an invoice? Open Account settings, go to Billing, and open the billing portal. There you can view and download your invoices and receipts, and update your payment method. Billing and plans