Everything tagged Billing
7 articles across the Help Center.
How do credits work? Credits power Vai actions like the Magic tools, drafting emails, creating designs, Concierge, and chat. Each plan includes a monthly allowance that resets every cycle, and you can see what you have used under Vai, Usage. Billing and plans
How do I cancel my subscription? Open `Account`, go to `Billing` → `Plans & credits`, and select `Cancel plan`. Your paid features stay active until the end of the current period, then your account moves to the Free plan. Billing and plans
How do I change my plan? Open `Account`, go to `Billing` → `Plans & credits`, and select `Compare plans`. Upgrades apply immediately with a prorated charge; downgrades apply at the start of your next billing period. Billing and plans
How does hub pricing work? Core includes 1 active Hub and Growth includes 6. Each additional active Hub costs $12 per month; archiving or deleting a Hub releases its slot, and restoring one may require checkout when your allowance is full. Billing and plans
What happens if my payment fails? If a payment fails, Visualist downgrades your account to Free and paid features become unavailable. Your content is preserved subject to the Free plan's limits; resolve the payment from `Account` → `Billing`. Billing and plans
How do I top up credits? If you run low mid-cycle, open Account settings, go to Billing, and buy a top-up pack. A top-up adds credits without changing your plan. Billing and plans
How do I download an invoice? Open Account settings, go to Billing, and open the billing portal. There you can view and download your invoices and receipts, and update your payment method. Billing and plans