Manage your plan, billing, and credits.
Compare the Free, Starter, Core, and Growth plans, understand credits and hub pricing, download invoices, and change or cancel your subscription.
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All articles in Billing and plans
How do credits work? Credits power Vai actions like the Magic tools, drafting emails, creating designs, Concierge, and chat. Each plan includes a monthly allowance that resets every cycle, and you can see what you have used under Vai, Usage. Also in: Working with Vai
How do I change my plan? Open Account, go to Billing > Plans & credits, and select Compare plans. Upgrades apply immediately after you review the checkout charge and renewal date; downgrades apply at the next billing period.
How does hub pricing work? Core includes 1 active Hub and Growth includes 6. Each additional active Hub costs $12 per month; archiving or deleting a Hub releases its slot, and restoring one may require checkout when your allowance is full. Also in: Hubs and projects
What happens if my payment fails? If a payment fails, open Account > Billing > Payment method > Check and update payment method. If your account moves to Free, paid features become unavailable.
How do I cancel my subscription? Open Account, go to Billing → Plans & credits, and select Cancel plan. Your paid features stay active until the end of the current period, then your account moves to the Free plan.
What is included in each plan? Visualist has four plans: Free, Starter, Core, and Growth. Allowances include monthly credits, active Hubs, and Bin retention from 7 days on Free to 1 year on Growth.
How do I top up credits? If you run low mid-cycle, open Account settings, go to Billing, and buy a top-up pack. A top-up adds credits without changing your plan.
How do I download an invoice? Open Account settings, go to Billing, and open the billing portal. There you can view and download your invoices and receipts, and update your payment method.
How do I use Power-ups? Open Power-ups, select View all power-ups, and choose a pack. Complete an eligible action for bonus AI credits, then uncover its poster piece in the pack. Also in: Getting started, Working with Vai
Other categories
Getting started Set up your studio and learn the basics. Canvas The editor, layouts, and Magic AI tools. Moodboards Create, arrange, and share moodboards. Lookbooks Create, share, and collect comments on lookbooks. Files and library Images, files, design sets, tags, and imports. Color palettes Extract, save, and reuse color palettes. Notes Meeting notes, scratch pads, and documents. Hubs and projects Workspaces, boards, and action items. Permissions and access Members, roles, sharing, and client access. Messages and emails Workspace email, project threads, drafts, and scheduled sends. Concierge and forms Questionnaires and client intake forms. Meetings and bookings Notetaker, summaries, and meeting notes. Working with Vai Chat, Pulse, Concierge, and what Vai reads. Browser extension Clip images from the web into your library. Account and settings Profile, brand, notifications, and integrations.