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Dean Keyworth on Mastering Maximalism

interior design

client communication

Dean Keyworth explains his approach to maximalist design and the secret to understanding your interior design clients.

Words by 

Megan Hill

Published on 

July 26, 2022

understanding clients, understanding interior design clients, client goals and drivers, client intake questionnaire, client intake questions, maximalist interior design, maximalist interior clients, British institute interior design, Dean Keyworth, Armstrong Keyworth design

Dean Keyworth is the former president of the British Institute of Interior Design and the founder of leading interior design firm Armstrong Keyworth.

See for yourself

Circumstances permitting, Dean always opts to meet his clients face to face. And ideally, those meetings take place on-site because Dean has learnt that the best way to envision a client's future home is to stand in the heart of their existing one. "I can pick up cues of what the client likes and how they live just by being in their space. I think finding out how someone lives is more telling than their aesthetic preferences."

On-site meetings continue throughout the entire project to help Dean pick up on any client concerns straight away. However, he always follows up his meetings with detailed emails—always best to have things in writing!

Reality > imagination

The design must adapt to the lifestyle, not the other way around. As Dean says, "There is no point putting in a formal dining room if entertaining consists of beer and pizza! And you need to be mindful that live-in staff or small children radically changes the rhythm of daily life."

That being said, Dean will always attempt to tailor to aesthetic preferences too. "Sometimes people like things they see in magazines or online and want me to replicate them in their own home. But often their room is a different shape, has a lower ceiling or is a different kind of architecture, so I have to adapt their vision to make it suitable for their environment."

Dean will only accept that he has truly delivered if, at the end of a project, the client exclaims, “It’s even better than I imagined!"

Client deep dive

So, what is the secret to securing that "better than I imagined" reaction? Dean never shies away from the grand, the bold, the daring. In keeping, we challenged Dean to decipher the true desires of a client seeking a 'maximalist' design for a living room—if he only had five questions to work with...

  1. Who will be using the room on a regular basis?
    I need to know if these will include, children, people with disabilities, older people or pets to cater for their needs accordingly.
  2. What do you mean by ‘maximalist’?
    Is it a bold colour, lots of patterns, ornate detail such as fringed upholstery, lots of objects or a combination of these elements?  People interpret style labels in different ways and it is important to drill down into which aspects attract them to a certain look.
  3. Where do you envisage having your Christmas tree?
    There needs to be a socket in the right place for fairy lights! Logistics matter.
  4. When do you need this room by?
    If you have a party in 6 weeks, there is no point in me suggesting hand-woven rugs or bespoke furniture that will take months to arrive.
  5. Why does maximalism appeal to you?
    Is it a fashion thing or do you genuinely love to be constantly stimulated by your living environment?

Got a question for Dean? Visit his website. Or check out more of Dean's work on Instagram.

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