Should your clients know when AI is in the room?

Hannah Granger 7 min read

As AI slips quietly into creative workflows, whether to tell clients how you use it is becoming its own competitive question.

Last updated

For a lot of boutique studios, AI has already moved from a tool you occasionally reach for to something closer to a quiet collaborator, sitting in on the brainstorm, tidying the first draft, generating the ten variations you would never have had time to make by hand. Which raises a question most owners have not answered out loud. When a client buys your work, should they know the machine was in the room?

It is not an idle worry. For a business built on taste and trust, the answer touches the two things clients are actually paying for. Disclose too much and you risk them wondering what, exactly, they are paying you for. Disclose nothing and you carry a small secret into every relationship. Some owners are finding that the disclosure itself, handled well, has become a reason clients choose them. We asked a few working practitioners how they draw the line.

When openness turns into an advantage

Ozge Fettahlioglu runs the Sydney interior design studio Cocoplum, and she has landed firmly on the side of telling people. “Many clients are fascinated by the idea of a digital co-designer, especially when it speeds up iterations or broadens the creative options,” she says. “Being transparent shows I’m not hiding anything behind the curtain. It builds trust, and it positions the brand as both innovative and authentic.”

The part worth sitting with is what disclosure did to her pricing, which is to say nothing. “It hasn’t led to any price cuts. I charge based on the end value I deliver, the creativity, the craft, the result, not on whether I used a digital tool to streamline a few steps. If anything, AI can raise the perceived value, because clients know they’re getting a more thorough exploration.” That reframes the fear neatly. The worry is that admitting to AI makes your work look cheaper to produce. Her experience says the opposite holds when you frame the tool as a way to explore more, not to work less.

Deepak Shukla, who founded Wedding Chiefs, treats disclosure as something you communicate rather than merely declare. “We walk clients through the tools during the initial consultation, things like predictive planning and mood boards. They get live demos and FAQs, so they understand how AI streamlines the logistics and lets us focus on the creative and emotional side.” The distinction matters. A line in a contract is disclosure. A demo that shows a client where the machine helps and where you take over is understanding, and understanding is what actually builds trust.

Being upfront reads as credibility when you frame the tool as a creative advantage. Show your process, and the process becomes part of what the client is buying.

When the curtain should stay shut

Not everyone is rushing AI into the spotlight, and the dissent is instructive. Robin Burrill of Signature Home Services in Texas draws a hard boundary between the back office and the creative core. “I don’t use AI in my business for design-related creative work. The technology is incredible, but it doesn’t reflect how people actually live in or move through a space. The rooms it creates are impractical, and they have the kind of flaws a homeowner would never catch just from a photo.”

She names a second risk, the one that keeps some owners quiet: that talking about AI can lead clients to undervalue the work, even when the ideas were entirely human. “It’s essential for homeowners to understand how much goes into designing a functional space, not just one with beautiful furniture and finishes. AI can’t handle interior design beyond the surface.” Her position is not anti-technology. It is a warning that disclosure without context can teach a client to see your craft as a commodity.

Clients are already catching up

Bridgette Ford, design director of ARCHINTERIORS Design Studio, has watched client expectations move faster than the tools. “I’ve noticed a huge shift. Clients now request AI 3D renders of our designs instead of our in-house detailed rendering. We don’t offer AI 3D yet, because the technology isn’t quite there for realistic results, and we want to manage what clients expect the final space to look like.” She sees the whole industry drifting toward openness, but on the profession’s own terms. “I think AI disclosure will change how creatives present their work. I expect design firms to advertise that their work is designed by humans, for humans, with some assistance from AI, and not the other way around.”

That phrase, designed by humans with some assistance from AI, is probably where this settles. The order of the words is the entire argument.

Where this leaves a small studio

AI is going to keep spreading through creative work, and with it comes a thicket of new rules, especially around copyright, disclosure, and how these tools can ethically be used. Boutique owners will have to keep pace with that whether they enjoy it or not.

Underneath the compliance question is a simpler one about positioning. Owners who treat AI as a strategic partner and are candid about how it fits their process tend to come out looking innovative and trustworthy at once. Owners who hide it risk the awkward moment when a client finds out anyway. The studios doing this well are not selling the technology. They are selling the taste and judgment that decide how the technology gets used, and showing their process turns out to be one of the clearest ways to prove that judgment is there. In a market where a lot of work is starting to look the same, being able to explain how you actually make yours is worth more than keeping it a secret.

The question was never whether to use AI. It is whether to show your hand , and for a business built on taste, that choice reshapes the client relationship.

Hannah Granger
Writer, Field Notes

Hannah is endlessly curious about how small businesses actually make their money, hoards secondhand design books, and once spent a whole vacation reverse-engineering a bakery's pricing for fun.

Get field notes in your inbox

One email, roughly weekly. The best of what we publish.